Returns & Refunds policy

At Cyprus Mindful Bakery, we are dedicated to providing high-quality, freshly prepared desserts and meals to ensure an exceptional culinary experience. Our team works diligently to meet the highest standards, but we understand that, on rare occasions, issues may arise. Please review our refund policy below.

Refund Policy

At Cyprus Mindful Bakery, we strive to provide high-quality, freshly prepared desserts and meals for an exceptional culinary experience. Our team works diligently to meet the highest standards, but we understand that, on rare occasions, issues may arise. Please review our refund policy below.

1. Allergen Information

• While we take great care to label common allergens, all our products are made in a facility that handles ingredients such as nuts, dairy, gluten, and eggs. We cannot guarantee that any product is allergen-free.

• Cyprus Mindful Bakery is not liable for allergic reactions or issues related to specific dietary requirements. We recommend that customers with severe allergies refrain from consuming our products.
  

2. Product Appearance

• Our pies and other handmade products may vary slightly in appearance from the photos displayed online, as each item is crafted individually with care. This natural variation in appearance does not affect the quality or taste of the product and is not eligible for refunds.
  

3. Eligibility for Refunds

• Quality Concerns: If you receive a product that is damaged, spoiled, or otherwise unsatisfactory, please reach out to us within 24 hours of delivery. We require a photo and a description of the issue to evaluate and initiate a refund or replacement.

• Incorrect Order: In the event of an incorrect item or a missing product, please notify us within 24 hours. We will either replace the item or issue a refund, as per your preference.

• Non-Delivery: If an order fails to arrive within the expected delivery window, we will investigate and, if necessary, provide a full refund or reschedule delivery.
  

4. Non-Refundable Situations

• Change of Mind: Since our products are freshly prepared and made-to-order, we cannot offer refunds for orders canceled after production has begun or for a change of mind.

• Incorrect Address: Please ensure that the delivery address provided is accurate. We are not responsible for orders lost or delayed due to incorrect address details.
  

5. Process for Refunds

• To initiate a refund or replacement, please contact us at [insert contact information] with your order details and any necessary photos within 24 hours of receiving your order.

• Once we verify your claim, we will process a refund within 5–10 business days. Refunds will be issued to the original payment method.
  

6. Customer Satisfaction Guarantee

• Our goal is to provide you with an unforgettable experience through our ready-to-indulge desserts and meals. If you have any issues, please contact us, and we will do our best to resolve them.
  

7. Contact Information

• If you have any questions or need assistance with a refund, please reach out to our support team at [contact information].

Thank you for choosing Cyprus Mindful Bakery. We appreciate your trust in our products and look forward to serving you.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@artognosia.com